{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free USA wide shipping on orders of $100 or more; a flat $25 shipping charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping Last updated 12 August 2026. Where we deliver We ship across the USA. Delivery times are the same wherever you are in the country: 5 to 7 days once your order has been handled. What delivery costs Delivery is free on orders of $100 or more. Below that, a flat $25 delivery charge applies. The charge is shown in your basket before you pay, so there is nothing added at the last step. We do not currently offer an express or next-day delivery option. Every order goes by the same tracked standard service. How long it takes Orders are picked and packed within 24 to 48 hours. Delivery then takes 5 to 7 days. Allow about a week from placing your order to it arriving. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel on our order tracking page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Questions before you order If you need an order by a particular date, email us at theteam@customersupport.care before you buy and we will tell you honestly whether it is achievable.",
    "url": "https://unreel.fishing/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Returns within 15 days of purchase under the store's own policy: change-of-mind returns carry a $50 handling deduction and return postage, orders can be cancelled free until packing starts (a 12.5% fee applies to paid cancellations within the window), and faulty or misdescribed goods are refunded or replaced in full with return postage covered.",
    "content": "Return & Refund Policy Last updated 30 August 2026. Thank you for shopping with us; if you are not 100% satisfied with your purchase, we are here to help. Returns within 15 days Our products can be returned within 15 days of the original purchase. To be eligible, the product must be in its original packaging and you need the receipt, order confirmation or proof of purchase from this website. We cannot accept returns of purchases made from third-party retailers. For change-of-mind returns (a better price found, changed your mind, does not fit, no longer needed, or ordered the wrong item), a $50 per-order deduction applies, which covers the original packing and handling of your order, and the return postage to the originating warehouse is paid by you. Email theteam@customersupport.care before sending anything back, so it reaches the right warehouse and is credited to your order. Refunds are processed within 24 to 48 hours of the returned item arriving, back to the payment method you used, or held as store credit against a future order if you prefer. Payment providers usually take a few further working days to show the money on your statement. Cancelling an order Any order can be cancelled free of charge until packing and shipping begins; most orders are packed within 24 hours, so tell us as soon as you can. If a paid order needs changing or cancelling, contact us within 12 hours; a 12.5% service and processing fee applies to cancellations of paid orders. Once packing and shipping has started, an order can no longer be cancelled and the returns process above applies instead. Faulty, damaged or incorrect items This part is separate from everything above, and none of the deductions apply to it. If your order arrives faulty, damaged, not as described, or not at all, contact us and we will put it right at no cost to you: a replacement, a repair or a full refund, with return postage on us. Goods you buy from us carry our product guarantee and the implied warranty of merchantability under the Uniform Commercial Code: they must match their description and be fit for their ordinary purpose. Buyer protection: if your order is not delivered, you are eligible for a full refund. If a parcel arrives damaged, a photo of the packaging and the item speeds things up with the courier, but it is not a condition of your rights. How to start a return Email theteam@customersupport.care with your order number and a short note about what you would like to do. Support is available around the clock and most emails are answered within 24 hours. We will reply with the return address and confirm what applies in your case. Questions before you buy If you are unsure whether a rod length, reel size or kit suits you, ask before ordering and we will help you get it right the first time. Nothing in this policy affects any rights you have under the law of your state.",
    "url": "https://unreel.fishing/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Unreel Fishing collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 12 August 2026. This Privacy Policy explains how Unreel Fishing (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit unreel.fishing or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care or call +66 98 391 3877 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at theteam@customersupport.care . We'll respond within the timeframe required by applicable law. If you are unhappy with how we have handled your data, contact us first and we will look at it again from the start. You can also raise a complaint with the Federal Trade Commission at reportfraud.ftc.gov , or with your state Attorney General. California residents have specific rights under the CCPA, including access and deletion requests, which we honour on request. Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us Unreel Fishing, a division of Caruso Consulting Co Ltd US office: 555 W 5th St, 35th Floor, Los Angeles, CA 90013, United States Registered address: 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Company registration (Thailand): 0765554000332 Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://unreel.fishing/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Unreel Fishing.",
    "content": "Terms & Conditions Last updated 12 August 2026. These Terms & Conditions govern your use of unreel.fishing and any purchase you make from Unreel Fishing (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including the Unreel Fishing name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including materials and dimensions. Product photos are for illustration, and slight variation in colour and finish can occur between production batches. Pricing All prices are shown in euro. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Ordering Important delivery and ordering information to know when you order from unreel.fishing . Order processing. Once your payment has cleared, orders are usually fulfilled within 24 to 48 hours. Contacting us. You can send us a message at any time, and we reply as soon as we can, usually within one working day. Delivery times. For the full detail see our shipping page . Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by the laws of the State of California and the United States, reflecting our US office in Los Angeles, and disputes are subject to the courts there. Your statutory rights as a consumer remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care or call +66 98 391 3877 , our team is happy to help. Contact Us Unreel Fishing, a division of Caruso Consulting Co Ltd US office: 555 W 5th St, 35th Floor, Los Angeles, CA 90013, United States Registered address: 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Company registration (Thailand): 0765554000332 Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://unreel.fishing/terms-and-conditions/"
  }
}